- (A) Customer value
- (B) Customer delight
- (C) total service solution
- (D) intangible benefit(s)
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Latest MCQs
- (A) Short-term Human Resource Management
- (B) Strategic Human Resource Management
- (C) Strategestic Human Resource Management
- (D) Strategic Humane Resource Management
- (A) Retirement of employees
- (B) Manpower planning
- (C) Training of employees
- (D) Maintenance of accounts
- (A) Personal objectives
- (B) Functional objectives
- (C) Organisational and social objectives
- (D) All of the above
- (A) A Staff function
- (B) A line function
- (C) A staff function, line function and accounting function
- (D) All of the above
- (A) Retirement and separation of employees
- (B) HR training and development
- (C) Industrial relations
- (D) All of the above
- (A) Employee oriented
- (B) Employer oriented
- (C) Legally oriented
- (D) None of the above
- (A) Organizations are now less hierarchical in nature
- (B) Organizations are now generally focusing upon domestic rather than international matters
- (C) Organizations have adopted more flexible norms
- (D) Organizations have been subject to a raft of organizational change programs
- (A) Accounting
- (B) Recruitment and Selection
- (C) Pay and Reward
- (D) Employee Relations
- (A) Labour Relations
- (B) Personnel Management
- (C) Industrial Management
- (D) All of the above
