- (A) problem analysis phase
- (B) decision analysis phase
- (C) systems analysis phase
- (D) logical design phase
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- (A) batch document
- (B) source document
- (C) on-line documen
- (D) data entry document
- (A) Behavioral model
- (B) Management science models
- (C) Operations research models
- (D) Policy making models
- (A) bar coding, OCR, pen, and voice recognition
- (B) mouse, OCR, pen, and voice recognition
- (C) keyboard, OCR, pen, and voice recognition
- (D) all of the above
- (A) randomization
- (B) stratification
- (C) people sampling
- (D) work sampling
- (A) Internal source
- (B) External source
- (C) Both internal and external source
- (D) None of the above
- (A) testing
- (B) building
- (C) deleting
- (D) innovating
- (A) information system
- (B) Knowledge system
- (C) Database system
- (D) Computer system
- (A) Customer
- (B) Employee
- (C) Supplier
- (D) None of the above
- (A) Operational
- (B) functional
- (C) decision support
- (D) knowledge

